Paperless Billing
Xpress Bill Pay allows you, 24/7, free of charge, to quickly and securely have access to view and/or pay your utility bill. You will also be able to view your utility bill history and bill transactions for the past 24 months. You can register to make a one-time payment or automatic monthly payments towards your utility bill. If you have any questions, please contact the utility office at (608) 527-2913 or via email.
If you have questions concerning any online transactions, please feel free to contact Xpress Bill Pay via their toll free number: 1-800-768-7295 or at info@xpressbillpay.com
IMPORTANT: If you have received a shut-off notice or if you are currently disconnected, you must call (608) 527-2913 between the hours of 7:30 a.m. and 3:30 p.m., Monday through Friday, to confirm your payment before service will be restored. .
Does the Utility Accept Credit/Debit Cards?
YES! The Utility now accepts Visa, Mastercard, and Discover credit/debit cards.
Can I sign up for Paperless Billing without signing up for Bill Pay?
Yes, just complete the account information tab. If you have any questions, please contact the utility office at 527-2913 or via email ngutilities@newglarusvillage.com
What if I already pay my bills through my bank or other online payment institution?
You can continue to pay your bills through your bank or other online payment institution. In the past, the utility, received a paper check for any payments you made on-line. Now the utility gets an electronic transfer of funds directly to their checking account. Thus, you are still helping save on paper and postage.
When will I see my payment applied to my account?
The payment is usually applied to your account within 1 business days.
What if I am already signed up for AUTOPAY with the utility?
AUTOPAY and Online Bill-Pay are two separate functions.
If you are currently participating in AUTOPAY and wish to switch to Online Bill-Pay, please contact the utility office to deactivate your AUTOPAY before you start paying your bills online so that dual payments are not deducted from your checking account.